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Why am I no longer receiving a bill from Lede?
Several electricity suppliers issue bills on behalf of Lede, which means that you will receive an all-in-one bill that includes both the electricity you use and our distribution charge. If your electricity supplier offers this service, you will no longer receive a bill directly from us.
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How do I arrange to have an all-in-one bill that includes both my electricity consumption and the distribution charge?
Several electricity suppliers issue bills on behalf of Lede, which means that you will receive an all-in-one bill that includes both the electricity you use and our distribution charge.
You will find a list of electricity suppliers that offer this service here.
Contact the electricity supplier you wish to subscribe to.
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How can I obtain a copy of the bill?
You will find copies of your distribution charge bills at My Page (Norwegian only). If you subscribe to an electricity supplier which issues a combined bill for electricity usage and the distribution charge, you must contact your electricity supplier for a copy of the bill.
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Can I defer or split up the payment?
You can ask for more time to pay your bill (defer payment) at My Page (Norwegian only). Payment may not be deferred by more than 30 days. It is up to you whether you pay the amount due in one lump sum or in several part payments within the 30-day extension period.
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I have a question about my bill, who should I contact for help?
It depends on who has sent you the bill. If Lede has sent you the bill, you can phone us on 35 51 89 90, open a chat on our website lede.no or send an email to kundeservice@lede.no. If you have received a bill from your electricity supplier, you must contact them.
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I forgot to read my meter and you have billed me for the wrong electricity usage. Can you send me a new bill?
Send in the correct meter reading now, and your electricity consumption will be corrected in your next bill.
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How often will I be billed?
We issue bills monthly. You will receive the bill around the middle of the month, with payment falling due at the end of the month.
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Why are you sending the bill to my Digipost account?
If you have a Digipost account, the bill will be sent to your electronic mailbox. If you do not wish your bill to be sent there, you must create an “eFaktura” or an “e-postfaktura”.
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Why have I received an overdue payment charge?
If the bill is not paid by the specified due date, we send you a reminder. In that case, an overdue payment charge is added to your next bill.
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Can I change the due date for payment permanently?
No, that is not possible. Normally, bills fall due for payment at the end of each month.
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What does it cost to defer payment?
When you defer payment, interest accrues on the amount owing after the due date. The rate of interest is determined by the Ministry of Finance, and the amount of interest due is added to your next bill.