If you are moving to a new address, you must remember to cancel your contract with our electricity distribution network at the property you are leaving. Contact your power supplier to fix this. They also answer questions about your invoice, prices and power consumption. .
Your power supplier will help you when you move to a new adress. Remember to let notice as soon as possible to avoid paying for a property you no longer live in.
Can Lede help me when I move?
In 2019 new regulations for ordering and terminating electricity grid rent. The changes came as a result of the introduction of Elhub. It is the power suppliers who will perform the tasks relateds to moving and changing electricity subscriptions, as well as answerring questions about invoices, consumption and prices.
You will find an overview of power suppliers and agreements at strompris.no.
Contact your power supplier:
- To report relocation, order or cancel power subscriptions (icluding grid rent). The power supplier registers the changes and notifies the grid company.
- For explanations of your invoice (electricity/grid rent) and information about prices and invoiced consumption.
- To defer the payment
- To report a new adress for the electricity invoice.
- To report faults or hazardous conditions in the grid.
- To move power cordd/input cable or disconnect power.
- To connect new buidings to the grid.
- To increase the capacity of the electrical system (switching from 1-phase to 3-phase)
What is Elhub?
Elhub is a central IT system that will support and streamline market processes such as electricity sales, moving in / moving out, termination and the like in the Norwegian power market. The grid companies have the task of submitting all hourly values (power consumption) to Elhub by 07.00 for the previous day of use. By 09:00, the hourly values will be available to you and your electricity supplier.
You can log in to Elhub to see your meter values and other information.
I forgot to notify you that I have moved to a new address, what do I do?
Contact your electricity supplier as soon as possible in order to terminate the contract.
No one is moving in after me, what should I do?
If you are a tenant, you must check whether the property’s owner is going to take over the connection contract or have the electricity supply disconnected. Contact our customer service centre no less than five working days before the desired date of disconnection. To disconnect the supply, we must have access to the meter, and will therefore need the name and phone number of someone who can let us into the property. Your contract ends when the electricity supply has been disconnected.
Home owners should be aware of the risk of burst pipes and other damage that may occur when the electricity, and thereby the heating, is turned off during the winter.
I have moved to a new address, who should I notify?
You must notify your electricity supplier.
What does it cost to reconnect a disconnected electricity meter?
Normally, it costs nothing. It takes up to five working days to reconnect the electricity supply. So, contact us well ahead of time. If you want the electricity supply disconnected for only a short period (up to 12 months) and will be reconnecting it in the same name, you will have to pay a reconnection charge. Contact us to make the necessary arrangements.