The duration of a lengthy power outage is calculated from the time that Lede first received a report of the outage, or the time that Skagerak Nett knew or should have known that the power outage had occurred. The outage is deemed to have ceased when normal power is restored. Several power outages in succession are deemed to constitute one continuous power outage if the normal power supply is not sustained for a period of two consecutive hours.

Compensation is paid in accordance with the following rates, set by the Norwegian Water Resources and Energy Directorate (NVE):
Compansation for outages over 12 hoursOutage 12 hoursPer hour beyond 12 hours
Primary residenceNOK 500NOK 40
Holiday homesNOK 125NOK 10

Please note

  • Compensation is paid automatically on one of the first grid rental invoices after power outage. You no longer need to apply for compensation. 
  • Estimated annual consumption can not exceed the expected paid grid rent for the year. 
  • Conmpensation is paid per measuring point.
  • No compensation is given for commercial facilities, only facilities that are used for housing and holiday homes. 
  • If electrical equipment is damaged due to a power outage, you must file a claim for compensation with your insurance company.